Compliance

Code of Conduct

Based on the RACCOON Group’s corporate philosophy and a strong awareness of the RACCOON Group’s social responsibility, we will act as follows with social decency. The officers and executives must thoroughly inform relevant parties of this corporate code of conduct. In the event of a violation of this corporate code of conduct, the president & representative director will lead efforts to resolve the problem, thoroughly investigate the cause, and prevent recurrence as an organization.

• We strive to provide safe and high-quality products and services that meet customer needs.
• We engage in fair and free competition with other companies in the same industry.
• We maintain sound and proper relationships with political and administrative bodies.
• We do not tolerate bribery or other corrupt practices.
• We neither offer nor accept inappropriate gifts or entertainment.
• We do not engage in activities involving conflicts of interest.
• We have no involvement whatsoever with antisocial forces or criminal acts such as money laundering.
• We respect and properly manage all company assets.
• We promote appropriate public relations activities to enhance the corporate image.
• We strive to maintain and develop sound relationships with stakeholders by providing timely and appropriate corporate information.
• We ensure safety and health and create a comfortable and employee-friendly workplace environment.
• We respect the dignity and human rights of each individual.
• We respect the privacy of employees and business partners and protect personal information.
• We work to preserve the global environment and proactively address social issues through our business, creating new value and contributing to a sustainable society.

Framework

The RACCOON Group promotes compliance throughout the Group by installing a compliance office, with the president & representative director as the compliance officer and the person in charge of legal operations under the Business Administration Headquarters of RACCOON HOLDINGS as the compliance secretariat. For such matters as acts suspected of violation of laws, regulations, articles of incorporation, corporate ethics, etc., we have installed an internal point of contact for whistleblowing and consultation within the compliance office and an external point of contact for whistleblowing and consultation within an outside law firm to which an audit and supervisory committee member belongs.
We assure that the confidentiality of any person whistleblowing or consulting will be maintained and that they are not subject to mistreatment.

Employee Training

Led by the person in charge of legal operations serving as the compliance secretariat, compliance training is conducted as orientation training upon employment, whether as a new graduate or mid-career hire. The training is conducted in accordance with the compliance manual that has been prepared for employees to acquire knowledge on compliance. In addition, all officers and employees are required to take a "compliance check test" on an annual basis.
The compliance manual covers matters ranging from what is compliance to the corporate code of conduct, and the standard of conduct providing more specific standards for conduct as workers for enhancing the effectiveness of compliance. In particular, in terms of the standard of conduct, specific standards for conduct and matters to note are presented for each of “clients and business partners,” “society,” “shareholders and investors,” “workplace,” “business operations,” etc. In this manner, we are striving to ensure the understanding of all employees and widespread compliance.

Response to Anti-Social Forces

The code of conduct established in RACCOON Group’s compliance manual is resolutely against anti-social forces and explicitly states that we will have no dealings whatsoever with them.
Specifically, we have enacted “rules against anti-social forces” and established an internal structure for exclusion of anti-social forces led by the head of the Business Administration Headquarters. As the rules prescribe, we carefully decide on new business partners and new transactions with clients, following the Group’s process for checking for affiliation with such forces. We regularly perform the same check on current partners and clients.
In addition, we are a member of the Tokyo Metropolitan Police Department’s Special Violence Prevention Measures Association and, in addition to attending the association’s events such as training seminars, use the association, police department, legal counsel, and other outside specialist institutions to proactively collect information.