Strengthening Relationships with Stakeholders
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- Sustainability
- Strengthening Relationships with Stakeholders
Stakeholder engagement
To solve social issues through the business, we appropriately communicate to stakeholders, work to build credibility while having a dialogue, and continuously improve business/organizational management. We also recognize the demands of society, and contribute to sustainable society development.
| Stakeholders | Our engagement | Means of communication |
|---|---|---|
| Customers | We communicate with our customers in a variety of ways to ensure that they can use our services with peace of mind. In addition to setting up various points of contact for inquiries and support, we regularly provide opportunities to receive feedback from our customers, which we use to improve our services. | Daily support by person in charge |
| Setting up a point of contact for service inquiries | ||
| Help and FAQs for quick solutions to questions | ||
| Provision of information on service website and member pages | ||
| Information dissemination via emails, blogs, social networking services, etc. | ||
| Creating points of contact such as seminars and social gatherings | ||
| Shareholders/Investors | We make every effort to disclose information appropriately to meet the expectations of our shareholders and investors. We also place importance on dialogue with them and utilize their opinions in our management. | Annual Shareholders Meeting |
| Financial results briefing | ||
| Individual interviews | ||
| Setting up a point of contact for IR inquiries | ||
| Information dissemination through financial results announcements and timely disclosures | ||
| Information dissemination on the corporate website | ||
| Business partners/Partners | We strive to conduct fair and equitable trading and build a good cooperative system that allows us to grow together. We are working to maintain a safe and secure trading environment supply chain-wide. | Daily communication through trading |
| Building a cooperative system | ||
| Security risk management for contractors | ||
| Provision of know-how through seminars, etc. | ||
| Employees | We implement organizational development, education, and other measures to enable diverse individuals to fully demonstrate their capabilities. We also place emphasis on ensuring occupational health and safety so that all employees can work with peace of mind. | Operation of various programs |
| Setting up internal and external points of contact for consultation | ||
| Carrying out a pulse survey | ||
| Provision of learning opportunities through training, workshops, etc. | ||
| Information sharing through internal tools | ||
| Communities/NPO | We endeavor to contribute to the revitalization of the regional economy through our business activities. We also cooperate with the activities of the industry associations to which we belong. | Collaboration with local communities, including local authorities, various associations, and financial institutions |
| Joining industry associations | ||
| Encouragement of employee volunteerism | ||
| Cooperation with investigative agencies |